Refund policy
Returns, Refunds & Replacements
30-Day Policy
We offer a 30-day window from the date of delivery to report any issues with your order.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your item.
To help us resolve this quickly, include:
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Your order number
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A brief description of the issue
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A clear photo of the product
Once reviewed and approved, we will:
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Send a replacement, or
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Issue a refund to your original payment method
Lost Packages
If your order appears to be lost in transit, please contact us within 30 days of the estimated delivery date.
What We Don’t Cover
We do not offer refunds or replacements in the following situations:
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Change of mind / buyer’s remorse
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Incorrect or incomplete shipping address provided at checkout
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Orders that are unclaimed or refused upon delivery
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Delays caused by shipping carriers or customs
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Failure to pay customs duties or import taxes
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Orders that have already been processed or shipped
Returns
We do not require physical returns for damaged or defective items. Please contact us first before sending anything back.
Order Changes & Cancellations
Orders cannot be changed or cancelled once they have been processed.
Refund Timing
If your refund is approved, it will be processed back to your original payment method within a few business days.
Contact
For all return, refund, or replacement requests, contact us at:
+61 421 928 202
Summary
We stand behind the quality of our products and will always make things right if something goes wrong — while keeping our policies fair and transparent.