Cancellation policy

Subscription & Purchase Options Cancellation Policy

Subscription Overview

When you purchase a subscription, you agree to receive your selected product(s) on a recurring basis (e.g. every 30 days) and be charged accordingly until cancelled.

Cancelling Your Subscription

You may cancel your subscription at any time.

To cancel, you must do so before your next billing date to avoid being charged for the upcoming order.

Once an order has been processed, it cannot be cancelled.

How to Cancel

You can cancel your subscription by:

  • Logging into your customer account and managing your subscription
    or

  • Contacting us directly at:
    +61 421 928 202

Changes to Subscription

You may update or modify your subscription at any time, including:

  • Skipping a delivery

  • Changing delivery frequency

  • Updating your shipping details

All changes must be made before your next billing date.

Refunds

Subscription orders that have already been processed or shipped are not eligible for cancellation or refund.

Failed Payments

If a payment fails, we may attempt to process the payment again. If payment cannot be completed, your subscription may be paused or cancelled.

Summary

Our subscription model is designed to be flexible and easy to manage. You remain in full control and can cancel or modify your subscription at any time prior to your next billing cycle.